FAQ

Your instalment is collected automatically by DebiCheck debit order on your due date. You can also pay manually — by EFT, Ozow, Capitec Pay or card via the payment link in your account.

Yes. You can settle your loan early and pay less interest. Request your settlement amount in your account or via chat at least 3 working days before your due date.

You can check the payment amount in your account on the website or app.

Contact us as soon as possible via live chat or e-mail. Late payment may add fees and interest as set out in your agreement and may affect your credit record. We will look at your situation and agree a way forward with you.

Once your loan is fully repaid, your account is updated, and you may be eligible to apply for a new loan. Timely repayment may also have a positive impact on your credit history.

We use bank-level encryption and process your data under POPIA. We share it only with the partners needed to assess and service your loan, such as credit bureaus and bank-statement verification, as described in our Privacy Policy.

Only authorized Kredio staff. We comply with POPIA (Protection of Personal Information Act).